Return Policy

We're committed to providing you with a worry-free shopping experience!

Before your order ships out, our products undergo a rigorous quality inspection process.

Please take the time to carefully review the size information before making your purchase. Each item may have different sizing standards, so we recommend referring to the size charts on our product pages.

If you receive a defective or damaged item, the incorrect size, or the wrong product altogether, please contact us immediately. We'll respond with solutions within 1 business day. Please understand that items without any of the aforementioned issues will not be eligible for unconditional returns or replacements.

Returned items must be shipped back to us, and upon receiving your item(s), we'll require 5 business days to process your request. Refunds will be issued automatically within 10 business days. Please note that shipping fees are non-refundable as they cover the cost of the shipping service.  Additionally, our warranty period is 15 days after receiving the goods,and requests made outside of this timeframe will not be accommodated.

Return Conditions

For hygiene reasons, undergarments, bodysuits, swimwear, and accessories cannot be refunded or returned.
Returned packages must be in good condition, with the products unworn and unused. We will not accept damaged, washed, or altered items.
Before shipping your return, please inform our customer service team of the reasons for the return.
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Purchases made with coupons are not eligible for return or exchange. If you used a coupon along with another form of payment, only the amount exceeding the coupon value is refundable.

How to Initiate a Return

Contact Customer Service first and provide the following information:

Account Email Address
Description of the Issue
Your Request
Pictures as Evidence
Await confirmation for returning orders.
Ship the return package to the provided address and email us the tracking information.
Refunds will be processed automatically within 10 business days after receiving and inspecting the returned items. Please be aware that not all return requests can be unconditionally approved, so familiarize yourself with our Refund and Return Policy before making a request.

How to Contact Us

Initiate contact by providing your order account email address and order number, followed by a detailed description of the issue. For defective, incorrect, or misrepresented items, please include clear pictures or videos. For returns, ensure all details are confirmed via email with our Customer Service team before shipping the package.


Please note that we are currently unable to offer free return shipping, so the cost of return and exchange shipping must be covered by the sender. For a successful return, use a standard shipping service with tracking.

Compensation Timeframe

Upon receiving your item(s), we'll require 5 business days to process your request, with refunds issued automatically within 10 business days.

For further assistance, contact We're dedicated to helping you and aim to respond to all inquiries within 24 hours.